Privacy Policy
Providing quality service is our top priority. Kindly read our policy and if you have any questions, please call or email us.
Cancellations: Clients can cancel up to 24 hours before their scheduled appointments. Canceling within 24 hours of the appointment time will require a cancellation fee equal to the cost of the scheduled service.
Rescheduling: Clients can reschedule up to 24 hours before the appointment.
No Show Appointments: no shows will result in being charged the full cost of the service.
Credit cards are kept on file and payment must be made before the time of the appointment
Late Appointments: Appointments will need to be rescheduled if more than 10 minutes late for a medication follow up and more than 15 minutes late for an initial psychiatric evaluation appointment. If our appointment begins late because you arrived late, the session will end at the time it normally would have ended.
This is so that other patients may stay on schedule. If we begin late because the providers are behind schedule, the session will be of its normal duration, to assure that patient concerns receive full and proper attention.
If you arrive after the scheduled session has ended, we can sometimes accommodate you, if an already scheduled appointment cancels or no-shows, but this cannot be guaranteed. Otherwise, the visit will count as a no-show.
Many insurance companies may require a referral for your visit to our office. Please make sure to contact your insurance company and/or your primary care physician to ensure that you do get a referral if it is required. Failure to obtain a referral when necessary, may cause your insurance company to deny your claim.
Please let us know at the beginning of the session if we need to devote some of our time to discussing or filling out forms, or write notes or letters Please fill out forms to the best of your ability prior to the session so that we may use our time most efficiently. Letters, forms, record reviews, and interactions with outside agencies requiring significant attention outside of scheduled appointment times, will be subject to a fee of $50 per half-hour.
A Release of Medical Records must be signed in order to have your patient records sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, and phone number. Requesting medical paperwork to be filled out will cost $100 to be completed.
Emergencies: Please call 911 or go to the nearest Emergency Room or crisis response center.
Non-Urgent Concerns: For the quickest response, please use the client portal to send a secure message to your provider. You can call as well but please note that all calls will be responded to in 24-48 hours. Calls/messages left during the weekend will be responded to on the next business day.
Medication Refills for Established Clients (for med management): Clients will be given enough medications until their next appointment. However, due to certain circumstances, if a refill is needed before your next appointment, please send a secure message to your provider through the client portal.
Controlled Medications: Please note that we do not offer new starts for Xanax. For all other controlled medications, we will not offer an early refill if they are lost/stolen. Please safeguard your controlled prescriptions. We will also not offer an early refill if medications are not taken as prescribed. If for any reason the medication is not helping you, please talk to your provider for adjustments or a different medication.
Payment: for clients using insurance for medication management, please note that all co-pays/deductibles are due at the time of your appointment. For self pay clients, payment for medication management is also due at the time of your appointment. For all other services, payment is due when you book the appointment. We require all clients on the medication management track to keep a credit card on file.
Forms to fill: please note that disability/benefit forms can only be completed if you are seen regularly by this practice for 3months. The cost to complete any disability/benefit form is $150 . Doctor’s notes are $50.
Not getting our emails? Please make sure you check your junk/spam folder before contacting us.
Please note: All sessions are conducted by default via video call. For any exceptions, please call or email us.